Turn every conversation into a sales opportunity
Don't just answer inquiries. Mujeeb is an intelligent customer service platform that transforms your customer support from a cost center that drains your budget into a growth engine that multiplies your revenue.
A platform that blends AI with your team
The Super Employee Interface
Enable your team to know the customer at first glance, recognize order history and cart products, solve order and delivery problems, and increase cart value quickly, all from one place.
An AI That Actually Works
An AI employee that works 24/7. Solves complex problems professionally and quickly, and markets products to customers based on order history and cart products.
Retargeting & Personalized Campaigns
Recover abandoned carts, send automatic post-purchase follow-ups, and launch bulk WhatsApp campaigns with ready-made templates. Auto-segment customers by purchase behavior and lifetime value to target each group with the right offer.
Comprehensive and Clear Insights
A dashboard that doesn't just show team workload statistics, but extends to reveal the true value of each conversation and its impact on store revenue, so you can measure each employee's performance and the total impact of customer service on your sales.
How Mujeeb Changes Your Store's Results
Not just a support tool — a growth engine built for e-commerce
Your Team Knows Everything Before Typing a Word
No more "What's your order number?"
The moment any conversation is opened, your agent sees the complete customer picture — past orders, current cart, lifetime value, and previous complaint history. Problems solved in seconds, not minutes.
Generic CS tools show only the message. Mujeeb shows everything about the customer directly from your store.
Agent opens chat and instantly sees order history, cart, and lifetime value
Agent starts from scratch and wastes the customer's time asking for an order number
Generic Support Tools Don't Understand E-Commerce
Your Store Deserves Customer Service That Grows With It
E-commerce store owners use Mujeeb to transform their customer service department from a money-draining cost center into a growth engine that drives sales.
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Frequently Asked Questions
What is Mujeeb AI?
Mujeeb AI is the artificial intelligence agent that acts as a 24/7 "super employee" within the Mujeeb platform. It recognizes the customer at first glance, instantly accessing their order history and cart contents, to professionally solve order and delivery issues, and intelligently market products to increase cart value—all without human intervention.
Does Mujeeb fully support Arabic and local dialects?
Yes — Mujeeb is built natively for Arabic, not just translated. It understands Arabic dialect nuances, and delivers culturally appropriate responses for customers in Saudi Arabia and the wider MENA region.
How does Mujeeb AI handle difficult questions, angry customers, and critical cases?
Mujeeb AI is trained to recognize critical cases and angry customers. In such situations, the AI analyzes the possibility of solving the problem directly using the available skills and tools. If the AI believes it cannot resolve it directly, it immediately alerts the human team and passes the conversation on to ensure swift intervention and provide the necessary human support with care and professionalism. You can also retrain it to pass such critical cases directly to the employee.
Will my WhatsApp number be blocked?
No, we are an official, Meta-approved app and a Meta Business Partner. We use the official, Meta-approved WhatsApp Business API (or WhatsApp Business Platform), which guarantees your number is secure and will not be blocked as long as you adhere to WhatsApp usage policies.
Is my data safe from leaks?
Yes, we apply the highest standards of security and encryption to protect your data and your customers' data. We rely on a secure cloud infrastructure and never share your store information with any third party for marketing purposes. Additionally, the AI customized for your store is trained independently in an isolated environment from other stores to ensure there is no crossover of information between stores.
How long does it take to set up and launch Mujeeb?
It takes few minutes to set up Mujeeb and get it running. Mujeeb connects directly to your existing Salla, Zid or custom store and your WhatsApp Business API account without any complex integrations or technical expertise required.
How is the Mujeeb subscription cost calculated?
Mujeeb subscription plans depend on your business volume and needs, including the monthly number of conversations and required features like integration with specific platforms. There are no hidden fees, and you can upgrade your plan at any time.
Is Mujeeb suitable for small or large stores?
Whether you're a small boutique store or a large enterprise, Mujeeb scales with your business. Small stores benefit from 24/7 AI support without hiring extra staff, while larger businesses gain powerful analytics and end-to-end automation.
Have more specific questions? Visit our comprehensive Help Center